Returns & Exchanges
We want you to love your PrintKidKit gear! Here's our hassle-free return policy.
7-Day Returns (Blank Items Only)
Return non-personalized blank items within 7 days of delivery for a full refund.
Quality Guarantee
Defective or incorrectly made items will be replaced or refunded at no cost.
Important: Custom Items Policy
Due to the personalized nature of our products, custom items (with names, numbers, or logos) cannot be returned or exchanged unless they arrive defective or with an error on our part. Please double-check all customization details before placing your order.
Return Eligibility
Eligible for Return:
- Blank (non-personalized) items only in original condition with tags attached
- Items returned within 7 days of delivery
- Unworn, unwashed, and undamaged items
- Defective items (personalized or blank)
- Items with printing/customization errors made by PrintKidKit
Not Eligible for Return:
- All personalized/custom items (with names, numbers, or logos) - unless defective
- Items worn, washed, or altered
- Items returned after 7 days
- Items with customer-provided incorrect information
How to Return
- Contact Us: Email returns@printkidkit.com with your order number and reason for return.
- Receive Authorization:We'll send you a Return Merchandise Authorization (RMA) number and instructions.
- Pack & Ship:Securely pack your item(s) and include the RMA number. Return shipping costs are the customer's responsibility (unless the item is defective).
- Receive Refund:Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Exchanges
Need a different size? We're happy to help! For non-customized items, follow the return process above and place a new order for the correct size. For the fastest service, we recommend placing a new order immediately and returning the original item for a refund.
Defective Items
If you receive a defective item or one with a customization error on our part:
- Contact us within 7 days of delivery with photos of the defect
- We'll send a prepaid return label
- Choose a replacement or full refund
- Rush processing available for replacement items
Need Help with a Return?
Our customer service team is here to make the process easy.